Do you have an idea of what your clients are saying about you? If not, do you have a way to get an idea of what they say? There are multiple options to figure this out… On one hand, you could try to ask people face-to-face. This may not always be the most accurate way to determine your job performance.

Keep in mind that your clients may not always be completely truthful when giving you feedback. This is especially true when feedback is given face-to-face. There are some people who are simply too nice to be honest in person. This is why some type of survey is necessary to get the most honest, accurate responses from your clients.

Here’s an example of a survey that we give our clients to get an idea of what they are saying about us:

QUALITY ASSURANCE CHECK

Patient Name: __________________________ Date: _______________

Please answer the following questions fully. This will help us to be sure you are achieving your treatment goals and that we are able to help you as much as possible.

1. What was the major problem you came here to resolve? Have you
resolved it?

2. How would you describe the improvement in your bodily performance from when you first came into the studio until now?

3. With regard to the long-term, what is it that you still hope to accomplish
in your program with us?

4. Have you had difficulties scheduling, billing, etc.? If
yes, please describe.

5. Were you personally well cared for, or were you ever neglected, etc.?

6. Do you better understand your physical condition as well as your strengths and weaknesses?

7. Do you feel good enough about your experience with us that you would
return in the future yourself and/or refer a friend or relative?

8. Do you know anyone currently who could benefit from seeing us?
Thank you. Please return this to the Front Office Receptionist.

But don’t be fooled by the fact that not every feedback is truthful– Any negative feedback given is probably honest. Whether it is received face-to-face or through a survey, this is where you need to be honest with yourself and reanalyze your methods as a businessperson

Should you have any questions or comments, I am available any time. Call me at the (800-473-6211) office or email me at [email protected].

fran

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Fran Rosario
Chief Operating Officer
Director of Business Development
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